FAQ

You can buy a range of smart products such as tablets, laptops, all-in-one computer, and accessories from us.

You can find our official stores on all platforms by going to the Teclast official website (https://en.teclast.com/), clicking on 【Support】, and then selecting 【Where To Buy】.

You can check your order history and related logistics progress in 【Account】→【Orders】on the Teclast online store.

When encountering problems with products, please contact our customer service through the following methods on online shopping platforms:

▶ Amazon

Click on the store name on the product purchase page, then click the "Ask a question" button to contact customer service.

Click on "My account" on the product page, then click "Orders," select the relevant order, and contact the seller.

▶ AliExpress

On the product purchase page, find the store name, then click the "Contact" button to contact customer service.

On the storefront page, hover the mouse over the store name and click "Contact Now" in the pop-up window.

▶ Lazada

On the product purchase page, find the store name, then click the "Chat" button next to it to contact customer service.

On the storefront page, find the store name, then click the "Chat Now" button next to it to contact customer service.

We ship all over the world.

Your order will be shipped either by the warehousing company that we directly cooperate with or by Amazon、Lazada、AliExpress. Delivery time is usually 3-7 working days.

If you purchase our products in the Teclast official store, you can contact customer service for return or exchange during the warranty period.

If you purchase our products in the Teclast official store, you have a one-year warranty period.

You can follow our social media accounts (Facebook/Twitter) to get timely information on product highlights.

You can also search for relevant product reviews on YouTube/Google by using keywords.

Additionally, you can learn more about user experience by reading user reviews on the Teclast official website or online store.

① You can log in to your email account and subscribe to our newsletter through the "SUBSCRIBE TO OUR NEWSLETTER" section on the Teclast official website (https://en.teclast.com/) to receive the latest promotional information.

② You can also follow our social media accounts on Facebook and Twitter to get the latest updates.

You can go to the "Support" section on the Teclast official website (https://en.teclast.com/) and select "Software Download". Then, enter the product ID and download the latest system version to upgrade your device.

You can go to the "Support" section on the Teclast official website (https://en.teclast.com/) and select "User Guide" to get the relevant product user manual.