Teclast, hereinafter referred to as "the Company," is dedicated to providing exceptional customer service and ensuring customer satisfaction. As part of our commitment, Teclast offers a one-year limited warranty ("the Warranty") for its products. This Warranty applies to Teclast products purchased through our official platform or authorized resellers, hereinafter collectively referred to as "the Platform."
1. Warranty Coverage
The Warranty covers repair services for Teclast products for a period of twelve (12) months from the date of purchase. It is essential for customers to inspect the delivered package in the presence of the postal officer before signing for it. In the event of any damage or discrepancy, customers must immediately notify the post office, request an official document (including a claim request paper), and capture photographs or videos of the damaged or missing items. Customers should then contact the Company promptly, and we will respond in a timely manner to address the issue. We kindly request customers not to leave negative feedback or open a dispute without contacting us first.
1.1. Non-Human Damage
For non-human damage, the Company provides a one-year warranty starting from the date of purchase. Within this one-year period, buyers may return the product for repair.
1.2. Human Damage and Replacement Parts
In cases of human damage and the need for replacement parts, customers are responsible for the costs associated with the purchase of replacement parts and repair services.
2. Contacting the Platform of Purchase
To ensure the best possible service, we encourage customers to contact the platform from which they made the purchase for any warranty claims or issues. The platform will assist in coordinating the necessary steps to initiate the repair process and facilitate communication between the customer and the Company.
3. Contact Information
For all warranty inquiries, customers may contact the Company via email at firstname.lastname@example.org. Our dedicated customer support team will be pleased to provide further assistance and address any concerns.
4. Warranty Exclusions
The Warranty does not apply to the following:
4.1. Damage caused by accidents, misuse, abuse, alterations, or vandalism, including intentional submersion in water or dropping the product (excluding the four corners of the item).
4.2. Improper or inadequate maintenance of the product.
4.3. Unauthorized modification or commercial use of the product.
4.4. Damage occurring during the return transit process.
4.5. Unsupervised use of the product by children under the age of 18.
4.6. Any exclusions specified in the manufacturer's original enclosed instruction manual for other goods.
Teclast remains committed to delivering exceptional products and service, and this one-year limited warranty is a testament to our dedication to customer satisfaction. We strive to ensure that our customers enjoy the utmost convenience and support throughout their ownership of Teclast products.
For further details regarding warranty terms and conditions, please refer to the manufacturer's original enclosed instruction manual or contact our customer support team.
Thank you for choosing Teclast.
Teclast Customer Support Email: email@example.com